scope_apple_heartHow To Consult A Doctor

Please note:

When booking your appointment you will be asked to disclose the nature of your problem. This is to ensure your safety, and for both patient and practice convenience. 

Your GP is not always the most appropriate clinician to deal with your problem. We have a variety of services available to meet your needs, and where appropriate, reception may offer these to you (please see the 'services' page for more info).

We will try to give you the doctor of your choice but this may not always be possible. If your problem is URGENT the emergency doctor can discuss it with you on the day by telephone, and you may be asked to attend a face to face appointment for an examination. 

Online:

E-consult: You can consult the GP using our E-consult service on the front page of our website. You do not need to have an account to use this service, you will answer some questions and the details will be submitted to us automatically, you will then receive a reply by 6 pm the next working day. This could include a phone call from the doctor to discuss your issue, or a response from reception with advice on what to do next. 

Using NHS APP or Patient access: GP telephone consultations are now open to book online, (You will need an account for an app or website which works alongside our system, you can contact reception for further details). There are appointments released at 12 noon for the following morning, and released at 8am for the afternoon of the same day. We also release pre bookable appointments which can be booked one week ahead which open for booking at 9am exactly 1 week in advance. 

Telephone: 

The majority of our appointments are still book on the day. If you would like to book via telephone please call 0191 2741840 from 8 am to make an appointment for that day. You can also pre book up to one week ahead. We would discourage booking any further in advance as this has resulted in a higher number of wasted appointments in the past, however we are willing to make exceptions under certain circumstances. 

In person:

You can also book appointments via the reception desk in the surgery, we operate the same appointment system as with bookings made by telephone, therefore is it best to attend at 8am if you would like a same day appointment.  

Extended Hours

We are open one Saturday morning per month, and every Tuesday morning between 7-8AM. Our telephones are not switched on during these times, so if you do need to contact us during these periods you would need to do so via the reception desk.

GP Training

The practice is committed to the training of students of medicine and nursing. You may be asked if a student or GP registrar may sit in on your consultation.

 

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