Noticeboard

Please Note: Please only attend the Surgery if you have an appointment. A member of the Reception Team will check your temperature before allowing you access to the building. All enquiries are currently being dealt with by telephone. Thank you for your patience.

Coronavirus Update

PLEASE NOTE: All GP appointments are telephone consultations. If the GP wishes to see a patient they will invite them to attend the Surgery following a telephone consultation.   Nursing appointments are available.

If you need to attend the surgery, you must now wear a face covering (over 5 years only). This can be as simple as a scarf or bandana covering your mouth and nose. Information on face coverings is available on the below link.

 

https://www.gov.uk/government/publications/how-to-wear-and-make-a-cloth-face-covering/how-to-wear-and-make-a-cloth-face-covering

Please do not come to the Surgery if you have a high temperature, a new continuous cough, flu like symptoms or loss of taste or smell.

The practice closes every Wednesday lunch time from 12:30 - 13:30 for staff development.

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Patient Complaints

We aim to provide the best possible standard of health care for all of our patients, all of the time. But there are times when you may think that we've failed to do our best. Please tell us - we can't put things right if we don't know about them.

 

If you wish to make a formal complaint, please refer to the following documents:

1. An overview of our complaints procedure

Complaints Procedure

 

2. The Patient Complaints Form

Complaints Form - Adults

Complaints Form - Young People (this link will open in a new window - popups must be allowed)

 

You can also ask to speak to the Practice Manager, Sharon Russell. If she is busy, feel free to leave her a message and she will get back to you.

 

We also like to receive compliments and to know when we've got it right, and also to listen to suggestions as to how to improve the surgery and the services we offer. You can use the feedback facility on this website to post a message, and you can also link into the patient participation panel (see the link on the menu to the right of this screen).

 

 

 



 
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