Patient Complaints

We aim to provide the best possible standard of health care for all of our patients, all of the time. But there are times when you may think that we've failed to do our best. Please tell us - we can't put things right if we don't know about them.


If you wish to make a formal complaint, please refer to the following documents:

1. An overview of our complaints procedure

Complaints Procedure


2. The Patient Complaints Form

Complaints Form - Adults

Complaints Form - Young People (this link will open in a new window - popups must be allowed)


You can also ask to speak to the Practice Manager, Sharon Russell. If she is busy, feel free to leave her a message and she will get back to you.


We also like to receive compliments and to know when we've got it right, and also to listen to suggestions as to how to improve the surgery and the services we offer. You can use the feedback facility on this website to post a message, and you can also link into the patient participation panel (see the link on the menu to the right of this screen).




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