Noticeboard

Please Note: Please only attend the Surgery if you have an appointment. A member of the Reception Team will check your temperature before allowing you access to the building. All enquiries are currently being dealt with by telephone. Thank you for your patience.

Coronavirus Update

PLEASE NOTE: All GP appointments are telephone consultations. If the GP wishes to see a patient they will invite them to attend the Surgery following a telephone consultation.   Nursing appointments are available.

If you need to attend the surgery, you must now wear a face covering (over 5 years only). This can be as simple as a scarf or bandana covering your mouth and nose. Information on face coverings is available on the below link.

 

https://www.gov.uk/government/publications/how-to-wear-and-make-a-cloth-face-covering/how-to-wear-and-make-a-cloth-face-covering

Please do not come to the Surgery if you have a high temperature, a new continuous cough, flu like symptoms or loss of taste or smell.

The practice closes every Wednesday lunch time from 12:30 - 13:30 for staff development.

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Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

Fees for non-NHS Work

There are things we are asked to do, as a practice, that are not covered by the NHS; for example, medicals for employment purposes, or forms / letters to support an insurance claim. For this type of work, we charge a fee.

 

 



 
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